Critical Info to Include When Requesting Assistance with Credit Banking or Corrections

NMLS has received several requests for assistance with setting-up course offerings in the new EMS.  Unfortunately, our ability to provide timely assistance is being hampered by lack of information.   When requesting assistance, please always remember to provide the following information:

If you are attempting to credit bank in the new EMS and need a course offering for a course that was offered in the past and are seeking help with setting-up the offering, we need the following:
– Course number
– Course offering start/end date
– Course offering start/end time
– Course offering address (street, city, and zip)

If there is a question involving an MLO, we need the MLO’s first and last name and the NMLS ID number.  If you don’t have one of the two, then please include the MLO’s email address so we can cross reference.

If asking to make a correction to a record, please be sure to provide the full name of the MLO,  the course number(s) and specific dates.

All request for assistance should be sent to

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